IT Support Specialist II

Hiring for: Woodinville

The IT Support Specialist II monitors and assists with maintaining all of LDC. Inc.’s business-side Windows servers, employee work stations, the company VoIP telephone system and other IT related systems. The IT support Specialist II will ensure proper function of company hardware and software and assist with making necessary installation of software and software upgrades to meet business needs.  The IT Support Specialist II will work with management to develop and maintain an IT projects priorities list and will have ownership of varying enterprise systems, which may include working with outside vendors.  The IT Support Specialist II assists in overseeing all company data systems and is responsible for ensuring backup of data is secure and most current. The IT Support Specialist II provides onsite and remote technical support to enterprise wide, keeping systems and hardware updated and running smoothly.                        

 

What You Get to Do

  • Computer Systems: Evaluate system potential by testing compatibility of new and existing programs, Set-up, repair, upgrades and maintenance of hardware and software,
  • Place software into production by loading software into computer and entering necessary commands and tracking of licensing
  • Install, diagnose problems, repair, maintain and upgrade IT equipment and PC hardware and software
  • Print Server
  • Work with Outlook Cloud vendor by adding new users and ensuring level of service is maintained
  • Administer network management of user account additions, transfers and changes
  • Manage network permission changes
  • Manage scanners and scanner profiles
  • Assist with training staff on use of hardware, software and IT policies and procedures
  • Assist with selection and implementation of operational systems technology
  • File replication and multi-site network
  • Oversee remote access system and VPN
  • Server backups
  • Setup of new computers and profiles
  • Maintain current inventory of computer systems
  • Phone system: Maintain telephone systems for all office locations, Add, move and change users in system, Wireless devices, set up and oversee their functionality, Work with vendors for phone system and service,Conference calling and video conferencing system
  • Security System: Card Key System, Security Camera system
  • HVAC System: Work with vendor to make small changes to HVAC control system
  • Support computer and AV needs for special events, such as monthly huddle
  • End-user technical support with computer workstations, phones, printers, peripherals and teleconferencing equipment
  • Identify opportunities to improve efficiency and user experience
  • Solve technical-related problems quickly and efficiently
  • Maintain client confidence and protect operations by keeping information confidential
  • Communicate technical information in a clear way that all employees can understand

Requirements

  • Exceptional customer service skills
  • Proficient with VPN, Antivirus, network monitoring, VoIP, LogMeIn
  • Proficient with collaborative meeting tools, such as GoToMeeting, Zoom, etc.
  • Hands-on experience with Microsoft Office and O365, Adobe Suites and Autodesk
  • Strong analytical and problem solving abilities
  • Software maintenance and testing
  • Network design and implementation
  • Network performance tuning
  • Strong working knowledge of PC hardware, laptops, printers, copiers, plotters, Android and iOS handheld devices
  • Knowledge of Windows 7\10, Windows Server 2016, Exchange 2016 and Active Directory
  • Knowledge of CAD/BIM applications a plus
  • Associate’s degree, Bachelor’s preferred in computer science, information technology or related
  • 5+ years’ experience in IT, or combination of experience and education
  • Physical Demands: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the IT Support Specialist II job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the IT Support Specialist II job.
  • While performing the responsibilities of the IT Support Specialist II job, the employee is required to talk and hear. The employee is often required to sit, in some cases for extended periods of time.
  • The IT Support Specialist II will need dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools and other computer components
  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
  • The IT Support Specialist II will need to move about inside the office to access file cabinets, office machinery, etc.
  • The employee will occasionally be required to move, transport, position, install or remove equipment and must be able to lift up to 50lbs. May be required to work after hours, on weekends and travel as needed
  • Work Environment: While performing the responsibilities of the IT Support Specialist II job, these work environment characteristics are representative of the environment the IT Support Specialist II will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the IT Support Specialist II job.

Benefits

LDC offers a great work environment with outstanding benefits, and opportunities for personal and professional growth, including:

  • Comprehensive Health and Wellness Benefits
    • Medical
    • HSA (Health Savings Account)
    • Dental
    • Vision
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • EAP (Employee Assistance Program)
  • Flexible Core Work Schedule
  • 401-k Retirement Plan with Company Match
  • Discretionary Bonuses
  • Healthy Work/Life Balance
  • Competitive wages and opportunity for overtime.
  • Fitness Workout Room
  • Training/continuing education.
  • Career advancement opportunities.
  • Company events (company barbecues, family picnics, preseason Seahawk game and many more).

LDC is growing! We need self-directed, high performers, who enjoy working in an exciting environment.

Apply Now